Refund policy

🌿 The Gardening Club Extra Returns Policy

We want you to love everything you buy from us - but if something’s not quite right, we’re here to help.

✅ What Can Be Returned

Non-perishable items (tools, pots, accessories): Return within 30 days of delivery.

Plants & perishables: Return within 7 days of delivery if damaged or not as described.

📦 Conditions for Return

Items must be unused, in original packaging, and suitable for resale.

Proof of purchase (order number or receipt) is required.

For plants, please include a photo showing the issue.

💸 Refunds & Exchanges

Refunds are issued to your original payment method within 5 working days of receiving the return.

Exchanges are subject to stock availability.

Delivery charges are non-refundable, unless the item was faulty or incorrect.

🚚 Return Shipping

You’re responsible for return postage unless the item is faulty or we made a mistake.

We recommend using a tracked service - we can’t refund items lost in transit.

🌱 Our Promise

We’re a small business with big heart - we’ll always do our best to make things right. If you’re unsure, just drop us a message and we’ll find a solution that works for both of us.